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Q&A
Please read this BEFORE ordering
your tickets, as it will help you to understand what to order and
what will happen once you do. Whatever you do, DO NOT hit the send
key twice (double click), or it will duplicate your order and charge
your account twice.
There are also some things
you need to be aware of before you ride
Steam and diesel engines are
noisy – they spit steam, the whistle/horn is loud, so if loud noises
bother you or scare your child, be aware or discuss this with your
child.
Steam engines are dirty –
this is unavoidable. While we strive to keep our cars clean, coal
dust gets everywhere. Our advice is to wear older clothes, and avoid
wearing whites.
Q. How long is the
ride and where does it go?
A. The ride takes about an hour,
and travels south along the old Pennsylvania Railroad Scranton to
Trenton route along the Delaware River for about 5-6 miles. We are
working constantly to lengthen the ride, and hope to reach
Riegelsville this year.
- Are there
children's tickets for the wine train?
- Children
can be accommodated for $33.00 and will be given grape juice and a
cookie instead of wine and cheese.
Q. I ordered tickets online,
when do I receive my tickets?
A. We do not mail tickets, you take
the confirmation email with your order number to the ticket
booth, and the ticket agent will give you your tickets.
Q. I did not see a confirmation
page with an order number, what do I do?
A. Not receiving a confirmation
page with an order number means your order did not go thru, or
the credit card company did not approve your order for some reason.
(This is usually due to a typo or incomplete information)
Q. I have a ticket problem –
I ordered too many, the wrong day, couldn’t make it, etc. How do I
fix this?
A. Email our treasurer at
susqtrainride@aol.com, explain your problem, and he will fix it
for you or tell you what to do next.
Ticket Refund & Exchange Policy
Normally, if a ticket problem
presents itself, our policy is to exchange your tickets for a future
date.
Under unusual circumstances, we
will refund your ticket price.
Our liability is limited to the
price of the tickets ordered, through exchange or refund only.
Q. Are there bathrooms on
the train?
A. We have Port-A-Johns in the
station, and bathrooms on the train. Be aware there is NO running
water. We have wipes and sanitizers in the bathrooms on the train
available for your use.
Q. I have someone in a
wheelchair, will they be able to ride?
A. We are not set up to handle
wheelchairs. If the person can stand and walk up 4 steep stairs, or
is a child, we can lift them up into the car. We have one car that
is wheelchair friendly, but no ramp to get them on board. There is
also a steep hill to get from the ticket booth to the train, but we
do have a golf cart that can assist those who need help on the hill,
just alert the ticket agent or conductor and he will take care of
you.
Q. I would like to have a special
occasion/ on the train, are group rates available?
A. In most cases yes they are,
email our group sales department at
groupsales@nyswths.org
Q. I tried to reach you by
phone/email, and no one has gotten back to me.
A. We are all volunteers, and like
you have day jobs. Our office phone (877-train-ride) is manned on
Wednesday nights between 7 and 9 PM. If you call other than at that
time, please leave us a NIGHT TIME number where we can call you back
or give us a few days to get back to you via email. The ticket booth
line (908-454-4433) is only manned during train trips Saturdays and
Sundays from 10 to 4.
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